Social media has changed the way we think about our businesses and the way we do business. It’s changed the way we engage and interact personally. When I think about how long it took for me to warm up to it (i.e., get onboard with Facebook, learn how Twitter works and figure out the numerous features and opportunities generated through LinkedIn), it’s inconceivable to think of life without it now.

Social media is not only shifting the way we interact, but also what we’ve come to expect, the decisions we make and how we create meaningful dialogue with one another. Organizations are hopefully asking the questions of not only what, but also where, when, who and why they should use social media as a brand building strategy.