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Sensory Branding: It Makes $EN$E

December 8, 2009 By Suzanne Tulien

By Carol Chapman, Principal & Co-founder, The Brand Ascension Group

According to Martin Lindstrom, author of Brand Sense, there is a true correlation between the more sensory memories you activate within others, the stronger the bond you create with your brand. Organizations can build a powerful brand by leveraging all the senses within their business, however most businesses tend to leverage just sight and/or sound. Perhaps it is time to focus on more than these two senses—by appealing to all the 5 physical senses: sight, sound, smell, taste, touch and the 6th sense: intuition.

Sight
83% of the information people retain has been taken in visually. So, how consistent are you leveraging the sense of sight to be consistent with what your brand stands for?

How consistent is your brand showing up in the colors and graphics that represent your brand through your website, the décor in your office or retail outlet; your marketing materials, signage, the packaging of your products and how you present your services. A great example of a brand that has leveraged sight is Apple with the distinctive stylish design of their computers. Not to mention the sleek design of the iPod, down to the unique smooth look and feel of their earphones. Apple has fully integrated a distinctive visual design into all their products. They’ve been doing it for years.

Sound
It’s a great way to leverage and create a distinctive brand. Sound is hard-wired into our emotional circuits. Songs from time past, when you hear them, evoke powerful emotions and memories. Sound is essential to creating the mood of your brand story. A great example is Disney and how they deliberately and carefully choreograph music and sounds reinforcing the entire experience in their theme parks. The music reflects the songs of highly recognized and enduring cartoon characters that have been a part of the Disney experience for years. A sensory experience to delight in.

Smell
A variety of surveys have demonstrated that the “olfactory bulbs” in our noses make smell the most impressionable, memory enhancement device of all the senses. Smells invoke a variety of memories within us. Singapore Airlines has been voted one of the best airlines in Asia. They patented a botanical scent and infused that scent throughout the cabin of their aircraft, the towels each passenger receives when they come onboard—even the flight attendants wear this scent. It creates a calming effect – Singapore Air leverages all the senses in the guest experience.  I flew them a lot while living in Asia. The scent continues to linger in my memory banks.

Taste
A Home nursing care organization (Nurse Next Door) has established a traditional “humble pie” flavor to its brand in their efforts to serve the customer and recover from a mistake. They introduced a few years back and continue to use the humble pie along with a hand-written note of apology to their customers when they make a mistake or receive negative feedback. The CEO reported in their first year of introduction they spent about $1,300 in pies, but estimated they retained over $90,000 worth of continued business. Wow, how creative is that! And they’re not even in the food business.

Touch
Our skin is the largest organ in our body and quickly alerts us to a sense of well-being or pain. The touch of a hot pan quickly travels from the skin to the brain and triggers the cortex indicating a warning signal – Ouch! When you think about branding, I have to admit the feel of certain products are important to me in my purchase decision. I buy cutlery based on the size and weight—the heavier and more solid the better. I buy a car, in part, based on the size and feel of the seats, and the feel of the steering wheel. The feel of Bang & Olufsen’s electronics has a unique sensory appeal to their designs. Their tactile designs have enabled them to lead the pack against their competitors.

Intuition
I’d have to say that Singapore Airlines has demonstrated an understanding in leveraging all of the senses including intuition. I  have to admit that my intuitive sense delighted at the thought of flying them given the entire sensory experience. They have integrated all the senses and understand the importance of creating a bond with their customers. Whenever I had to fly a different airline I was truly disappointed—especially when I returned to the U.S. Singapore Air has done a fabulous job appealing to all the senses.

Suffice it to say—the information we take in through the senses is unique to each of us leaving lingering memories either positive or negative. Businesses can leverage the senses, but why haven’t more caught on to this phenomenon. There are huge opportunities just waiting to be birthed by every business, but few companies have integrated them into their brand-building strategies.

So, why don’t you start now? Download this complimentary sensory development tool and begin to build an integrated, powerful branded experience for your customers. Click here for sensory tool download.

Filed Under: Sensory Branding, Uncategorized Tagged With: Sensory Branding

Testimonials

“Suzanne is a fantastic brand expert who makes an immediate impact to the bottom line. Her efforts helped me successfully launch a small business venture (fitness gym: dynamic-gyms.com) into a very competitive market achieving break even revenue goals within three weeks of opening! Simply unheard of in this market segment. This would not have been possible without her direct efforts to help us succeed.”
Larry Solecki, CEO, Dynamic Training & Fitness Gyms

SarahRyals-Pic“Suzanne creates a wonderful experience to build an understanding of brand, especially for those who are new to brand basics. Her teaching modules are clear, well organized, thoughtfully explained, and she does a great job coaching teams through the work. The final outcome is an actionable foundation for delivering a consistent, meaningful brand experience for all the brand’s stakeholders.”

Sarah Ryals, Women's Resource Agency Board Member
SuzanneKladder-BW-Round“Suzanne and her Personal Brand program are amazing. She really gets you to take an honest, in-depth look at who you really are at your core and get past what you or others think you are. She helped me abandoned the idea that I needed to be perfect and to realize that perfection is me being me. The work I did with Suzanne continues to help me behave in a consistent, authentic way and it has had a positive impact on my business.”
Suzanne Kladder, Sales Whisperer
“By participating in Suzanne’s Personal Brand Mastermind Group I revealed my true, distinctive brand attributes which has allowed me to actively live my true brand self. It has been a tremendous value for my networking and branding of my consulting practice. Her program was professionally crafted and delivered with personal support and guidance. I would recommend Brand Ascension’s programs for any person or organization looking to elevate their brand presence.”
Mark ShadlePresidentSpeed2ResultsColorado Springs
VW-Round-BW“I’m more clear and consistent in my actions and communication across the board. I’m more mindful about what I do – and even more importantly, how I think – and have more clear direction of what actions to take next and why. Identifying, defining, and stepping into my authentic self was exactly what I was looking for and needing to kick-start my next level of success! Because I am “Uniquely Wise, Deliciously Inspired!” Thank you Suzanne!”
Veronica WirthOwner + Creative DirectorDesign BistroVermont
DeniseWhitaker-BW-Round“Taking the Personal Brand Presence course was like going through a re-birthing process for myself. It was truly enlightening to have that alone time with ME, and rediscover who I was. The course and consulting sessions were empowering, and added so much confidence to my state of being!”
Denise Whitaker, Realtor
“For years, I have been the gerbil on the wheel, trying with all of my energy, to be all things to all people.  It is so liberating to focus on the strengths I bring to the table and not worry about who that will line up with.  I love what you said about how when you let go of those who don’t line up, it only opens the door for more of those who do.  I am totally seeing that happen in my life and especially in my business!  I shared this with my business coach and he said that you were rig… Read more
Lisa Gross, Sr. Mortgage Lender, Peoples National Bank
“Wow, I wasn’t expecting such a breakthrough!” That is what you will tell yourself when you complete one of Suzanne’s Personal Brand Mastermind courses. If you are not aligned with your authenticity, everything in your life will suffer as a result. I highly recommend anyone who wants to get to the next level in business or their personal life to enroll in this series. This is an exclusive training program for high-caliber, high-potential clients so be ready to roll up your sleeves do… Read more
Cory Arcarese, CEO, CArc Media
  JanePeck“Suzanne has facilitated training in our organization to bring the branding basics to our team.  She is dynamic, entertaining and engages all the senses in her training methods.  If you are looking to elevate your brand and engage your team in the process, I highly recommend her.”
Jane Peck, MBAAdministratorEndodontic Specialists of ColoradoColorado Springs
“I highly recommend Suzanne for website, branding, and any and all creative work. She is excellent to work with: fast, on-time, full of fresh ideas, offers solutions, great attitude, multi-talented…and also fun! Suzanne has been a tremendous asset to Grizzard and our marketing program. She is an integral part of our team and success.”
Stacy Guidice, Marketing Dir., Grizzard Communications

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